To get started, choose a section from the options above.

Access your Exchange Email with Outlook

Step 1

  • Go to the Start Menu.
  • Click Control Panel.

Step 2

  • Switch View by to Large or Small Icons.
  • Click Mail.

Step 3

  • Click E-mail Accounts.

Step 4

  • Click the New… button.

Step 5

  • If you have a UTD Exchange Account and are on campus, the fields will automatically be filled.
  • Click Next.

Step 6

  • Click Finish to complete the setup.

Access your Exchange Email in the OSX Mail app

Step 1

  • Click on Mail in the Menu Bar.
  • Click Preferences.
  • Choose Accounts.

Step 2

  • Under Accounts click on the “+” to add an account.

Step 3

  • Fill out the Settings as follows:
    • Full Name: Your Name
    • Email Address: netid@utdallas.edu
    • Password: Your NetID password
  • Click Continue.

Step 4

  • Verify that the essential account information appears as follows:
    • Account Type: Exchange
    • Incoming Mail Server: webmail.utdallas.edu
  • Click Create.

Access your Exchange Email via IMAP

  • Fill out the Settings as follows:
    • User Name: NetID
    • Password: Your NetID password
    • Incoming:
      • Server: webmail.utdallas.edu
      • Port: 993
      • Security: SSL/TLS
    • Outgoing:
      • Server: smtpauth.utdallas.edu
      • Port: 587
      • Security: STARTTLS

Get your Exchange Email on your iOS device

Step 1

  • Tap Settings on your Home Screen.

Step 2

  • Tap Mail, Contacts, Calendars.

Step 3

  • Tap Add Account…

Step 4

  • Tap Microsoft Exchange.

Step 5

  • Fill out the Settings as follows:
    • Email Address: NetID@utdallas.edu
    • Domain: campus
    • User Name: NetID
    • Password: Your account password
  • Tap Next.

Step 6

  • Fill out the field as follows:
    • Server: webmail.utdallas.edu
  • Tap Save.

Step 7

  • When prompted about synchronizing, turn Mail ON.
  • Contacts and Calendars are the user’s choice.
  • Tap Save.

Get your Exchange Email on your Android device

Step 1

  • Tap Settings on your Home Screen.
  • Select Add account.

Step 2

  • Tap Email.

Step 3

  • Choose Manual Setup.

Step 4

  • Tap Exchange.

Step 5

  • Fill out the Settings as follows:
    • Domain\Username: campus\Your NetID
    • Password: Your account password
    • Server: webmail.utdallas.edu
    • Tick both Use secure connection (SSL) and Accept all SSL certificates.
  • Tap Next.

Step 6

  • Choose OK for the Remote security administration popup.

Step 7

  • Choose OK for the Security update popup.

Step 8

  • Tap Activate to enable device administration.

Step 9

  • Tap Next to complete setup.

Get your Exchange Email on yoru Android device (IMAP Option)

Step 1

  • Tap Settings on your Home Screen.
  • Select Add account.

Step 2

  • Tap Email.

Step 3

  • Choose Manual Setup.

Step 4

  • Tap IMAP.

Step 5

  • Fill out the Settings as follows:
    • Username: Your NetID
    • Password: Your account password
    • IMAP server: webmail.utdallas.edu
    • Port: 993
    • Security type: SSL/TLS
  • Tap Next.

Step 6

  • Fill out the Settings as follows:
    • SMTP server: smtpauth.utdallas.edu
    • Port: 587
    • Security type: None
    • Check Require sign-in.
    • Username: Your NetID
    • Password: Your account password
  • Tap Next.

Step 6

  • Tick every box EXCEPT Send email from this account by default.
  • Tap Next.

Step 7

  • Tap Next to complete setup.

Request an Exchange Account

Most Faculty and Staff are granted an Exchange account when they join the universities. Students are granted a Zmail account by default, but may request an Exchange account if they prefer.

Step 1


Step 2

  • Call or email the Help Desk to request an Exchange account.
    Faculty and Staff may be required to submit a CAR form for this request.

Step 3

Migrate Mail from Zmail to Exchange

Now that your Exchange account is active, you’ll want to transfer your important messages from Zmail.

Step 1


Step 2

  • drag the messages you wish to keep from your old inbox to the new.

Step 3

  • Once you’ve transferred any important messages, contact the Help Desk. They will let the Zmail admins know it’s okay to close your old inbox. This will prevent any future mail routing conflicts.

Manage Shared Mailbox Delegates – Windows

When setting up a delegate, you will select from the following three permission levels (the default level is “None”).

  • Reviewer: Delegate can read items in your folder.
  • Author: Delegate can read and create items and modify and delete items that he or she creates.
  • Editor: Delegate can read, create, modify and delete all items and files.

Note: When you set up delegate or shared access, delegates or users who share those folders have the ability to view your private contacts, events, or e-mail messages by using other software applications. To help protect your privacy, put private items in a separate, non-shared address book, calendar, or mail folder.

Step 1

  • In Outlook, click the File tab.

Step 2

  • Click on Account Settings.
  • Choose Delegate Access from the drop-down menu.

Step 3

  • In the Delegates panel, click Add.

Step 4

  • Search for the user you wish to add as a delegate.
  • Select their name.
  • Click Add.
  • Click OK.

Step 5

  • Set the desired permissions level for each function of Outlook.
  • Click OK to finish.

Manage Shared Mailbox Delegates – Mac

When setting up a delegate, you will select from the following three permission levels (the default level is “None”).

  • Reviewer: Delegate can read items in your folder.
  • Author: Delegate can read and create items and modify and delete items that he or she creates.
  • Editor: Delegate can read, create, modify and delete all items and files.

Note: When you set up delegate or shared access, delegates or users who share those folders have the ability to view your private contacts, events, or e-mail messages by using other software applications. To help protect your privacy, put private items in a separate, non-shared address book, calendar, or mail folder.

Step 1

  • In the Menu Bar, click Tools.
  • Choose Accounts.
  • Select your UTD mail account.
  • Click Advanced.

Step 2

  • Click Delegates.
  • Under Delegates who can act on my behalf:, click the plus symbol to open the Global Address List.

Step 3

  • Search for the user you want to add as a delegate.
  • Select the user.
  • Click OK.

Step 4

  • Set the permission levels for the delegate.
  • Click OK to finish.